The module runs in the following sequence:
- The cost of reacting to symptoms instead of causes.
- Evidence first: what to collect before asking why.
- The 5 Why method and where it commonly fails.
- Garment case: a DHU spike traced back to needle heat and operator rotation.
- Reflection: your own problem-solving habits.
- Exercise: build a 5 Why chain for a shade variation complaint.
- Practical brief: a one-page root-cause worksheet for factory use.