Module outline

The module runs in the following sequence:

1. When no is the right answer.
2. The professional no framework: risk, reason, alternative.
3. Garment case: a buyer asks for an unapproved fabric substitution.
4. Reflection: your own pressure points.
5. Exercise: rewrite a harsh refusal into a professional response.
6. Practical brief: a three-sentence script for common factory scenarios.