Module 13: Critical Thinking and Root Cause

Activity 9 of 11

Practical brief

Bangla is being improved for factory-floor accuracy and native wording. It will return once the review is complete. English is available now.

Use this one-page root-cause worksheet every time a quality failure crosses your desk:

Problem statement: describe the defect, quantity, customer and deadline impact in one paragraph.

Evidence collected: attach photos, measurements, machine settings, batch numbers and witness names.

5 Why chain: ask why at least five times, and stop only when the answer points to a process or system gap.

Containment: list what is done now to protect the customer, who owns it and by when.

Corrective action: change the process, standard or training so the failure cannot repeat.

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