Module
Quality Planning & CTQ Definition
Documented CTQ tree tying customer requirements to measurable product and process characteristics.
Module details
FoundationStage: Pre-production
Outcome: Documented CTQ tree tying customer requirements to measurable product and process characteristics.
Roles
- Quality Manager
- Merchandiser
- Product Developer
Workflow
- 1.Capture customer, brand and regulatory requirements
- 2.Translate requirements into CTQs with target and tolerance
- 3.Map CTQs to process steps and test methods
- 4.Approve CTQ pack with cross-functional sign-off
Evidence
Common failures
- CTQs authored without customer input
- Tolerances copied from unrelated styles
Escalation
Unresolved CTQ disputes escalate to Quality Head and Merchandising Head within 2 working days.
KPIs
- % styles with approved CTQ pack
- CTQ-linked defect recurrence
Official sources
- ISO 9001 — Quality management systems (ISO 9001:2015)
International requirements for a quality management system covering leadership, planning, support, operation, performance evaluation and improvement.
International Organization for Standardization · Authority: ISO
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Technology
- PLM Systems