Module
Quality Governance & Dashboards
Executive-visible quality dashboards driving decisions on customer, process and compliance risk.
Module details
ExpertStage: Enterprise
Outcome: Executive-visible quality dashboards driving decisions on customer, process and compliance risk.
Roles
- Quality Head
- Data Analyst
- Executive Sponsor
Workflow
- 1.Agree KPI tree from strategy to operation
- 2.Define data sources, owners and refresh cadence
- 3.Publish role-based dashboards with drilldowns
- 4.Run monthly governance forum with actions
Evidence
Common failures
- Dashboards without single accountable owner
- KPIs disconnected from operational systems
Escalation
Red KPIs unmoved for two consecutive reviews escalate to executive sponsor for intervention.
KPIs
- KPI on-target %
- Action closure rate
Official sources
- ISO 9001 — Quality management systems (ISO 9001:2015)
International requirements for a quality management system covering leadership, planning, support, operation, performance evaluation and improvement.
International Organization for Standardization · Authority: ISO
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